Voice AI Automation

Voice AI Automation with Vapi & Twilio

Problem
Businesses were losing potential customers due to missed calls, slow response times, and manual booking processes. Phone-based inquiries required constant human availability, which limited scalability and reduced conversion rates.

Solution
I built and deployed a voice-based AI system for Zerde.ai, enabling users to book appointments through natural phone conversations.

Using Vapi AI for conversational intelligence and Twilio for telephony infrastructure, I designed a fully automated voice workflow handling both inbound and outbound calls. The system understands user intent, responds in real time, and guides users through the booking process without human involvement.

Key Features

• AI voice agent capable of natural, human-like phone conversations

• Automated appointment booking via voice interaction

• Twilio integration for call handling (inbound & outbound)

• Real-time intent recognition and dynamic responses

• Custom logic for scheduling, confirmations, and follow-ups

Result

• 24/7 availability for customer bookings

• Reduced missed calls and manual workload

• Increased conversion rate from phone inquiries

• Scalable solution without additional hiring